| Cruise Coordinator |
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| Ambassatours |
| Halifax |
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Role: Cruise Coordinator How to apply : pfoster@ambassatours.com
The Cruise Coordinator role will involve overall planning, executing and delivery of all contracted shore excursions by any given cruise client. The Cruise Coordinator may oversee a small team of staff members who ensure guests are placed on the correct tour, tickets are collected and accounted for, itineraries and departure times are adhered to, and working as one unit to ensure successful arrivals for the clients.
Responsibilities:
- following a pre-determined dispatch schedule that has been outlined by the cruise line
- collecting and accounting for all tickets
- selling tours
- accounting for and being responsible for all guests while shore side awaiting tour dispatch
- planning and organizing buses and groups for departure from dock
- playing the role of a cultural ambassador
- delivering pleasantries with guests and answering tidbits of information
- providing guidance and taking control of a group while in your care
- working well with local tourism suppliers, tour operators, Port staff and other Ambassatours Gray Line/Cable Wharf staff
Work Hours:
- seasonal position from approximately April to November
- may include possible travel to other ports in Nova Scotia such as Shelburne, Pictou, or Lunenburg
- irregular work schedules that take place over 7 days per week
Qualifications:
- high-school diploma or the equivalent
- willingness to participate in and receive on-the-job training
Skills Required:
- professional manner and appearance
- effective communication and conflict resolution skills
- ability to work well under pressure, and follow assignments
- enthusiasm and desire to sell Atlantic Canada as a travel destination
- excellent organizational skills
- flexibility to work shifts including early mornings, evenings, holidays, and weekends
- excellent oral and written communication skills
- ability to communicate in either German, French, Spanish an asset
- strong observation skills, attention to detail, cleanliness & aesthetics of working space
- friendly, customer-focused personality
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