July 26, 2019
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.
We are looking for a Night Auditor
Basic Purpose
Under the direction of the Night Manager (or Guest Services Manager), this individual will fulfil the duties of Night Auditor: ensuring that exceptional service is provided by problem solving concerns, ensuring effective communication and following up as required with various guests and departments.
Night Auditor Duties & Responsibilities:
- Perform the duties of a Guest Services Agent in addition to the below
- Prepare, check, and correct room rate variances by conducting thorough audits
- Ensure wake-up calls are set for the morning and check the control sheet to ensure accuracy
- Prepares, verifies and balances daily charges for all departments to customer folios, master accounts and house accounts
- Runs the nightly processing sequence to reset systems for the next days’ use
- Prepares and transmits credit card deposits
- Review all credit card vouchers for proper imprints, authorization, ad correct amounts
- Distribute reports to the applicable departments
- Balance the rooms audit; record and balance staff and house charges
- Keep team informed of all problems, emergencies and unusual matters of significance
- Adheres to all established credit and inventory control procedures
- Balances the guest ledger postings to the restaurant audit guest ledger
- Audits, records and balances food & beverage income postings and charges
- Present statement of charges to departing guests and receive payment
- Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verify accuracy of registration information
- Identify and record special billing instructions and notify Finance
- Improve timeliness of cash flow by adhering to all credit and inventory control procedures
- Minimize loss of revenue by adhering to all established credit and inventory control procedures
- Ensure the security of keys, company and guest information, and the hotel itself
- Report unsafe work conditions, areas requiring repair or suspicious persons
- Understand and practice the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers’ instructions
- Understand and follow hotel emergency procedures
- Treat each individual with respect; foster a cooperative, productive, positive environment
- Work and communicate in a professional and ethical manner
- Assist coworkers where necessary
- Assist with team member orientation and training as required
- Maintain standards of punctuality, uniform presentation and personal hygiene
- Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation
- Communicate and cooperate effectively with all departments
- Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating SilverBirch Values (Engagement, Quality, Performance, Integrity and Growth) and Brand Values
- Other related duties and projects as assigned
- May also receive supervisor training to be able to lead the team on occasion
Skills, Knowledge and Abilities Required:
- Excellent guest service
- Excellent communication and interpersonal skills, both verbal and written
- Strong computer and telephone correspondence abilities with previous experience using Microsoft such as Word and Excel
- Highly organized, able to multi-task and detail oriented
- Works well under pressure and without supervision
- Able to perform well in a fast-paced environment
- Energetic, honest, self-motivated and flexible
- Ability to communicate with a wide variety of people
- Reliable, punctual and dependable with strong teamwork skills
- Able to sell the services of the hotel
- A valid driver’s licence; the ability to drive manual (standard) vehicles is an asset.
Preferred Education & Qualifications:
- 1 years previous guest service or accounting experience is required
- Previous supervisory experience is an asset
- Demonstrated ability to train, motivate, develop and performance manage team members
- Previous professional experience requiring the use of a computer is required
- Previous experience with a property management system and Microsoft Word is an asset
- Diploma in hospitality is an asset
- WHMIS training can be provided by the hotel
- Ability to communicate verbally and written in English
Working Conditions:
- Primarily work with minimum supervision
- Sometimes exposed to frequently open doors to the outside
- Fast paced environment that is often demanding
- Stand, walk and remain on feet to perform job duties for entire shift duration
- Reach overhead and below the knees, including bending, twisting, pulling and stooping
- This is an overnight shift from 11pm to 7:30am.
- Available for working a variety of shifts including weekends, and statutory holidays.
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
Apply to: halifaxhotels@silverbirchhotels.com
www.silverbirchhotels.com
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS. SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.
NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts
- does not require job applicants to pay a fee for a job application or opportunity; and
- does not make unsolicited offers of employment.
If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police. |
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