SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.
We are looking for an Assistant Housekeeping Manager at THE BARRINGTON HOTEL in Halifax, NS
Reporting to the Housekeeping Manager, the Assistant Housekeeping Manager is responsible for assisting in leading and managing the housekeeping operations (in guest rooms, public areas, heart of the house areas), working to achieve and maintain the hotel’s high standard of cleanliness.
Duties & Responsibilities:
• Ensure the quality cleanliness of guest rooms, public and employee areas in a timely, efficient manner
• Assist with providing leadership for the Housekeeping team and leading by example
• Ensure high morale and productivity levels through staff planning, training and development
• Sets a positive example for guest relations and handles guest problems and complaints seeking assistance from supervisor as necessary
• Live and model our Core Values; focus on consistent delivery of service.
• Assists in managing of the daily operation of the housekeeping department and employees. (e.g., overseeing cleaning and sanitation, interviewing, evaluating, scheduling, training and discipline)
• Actively works towards meeting departmental and financial productivity goals
• Assists in supervising an effective inspection program for all guestrooms and public spaces
• Continually evaluate standards and operating practices for cost savings and overall operating efficiency.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance
• Handles employee progressive disciplinary procedures as required.
• Assist with the ongoing communications including coaching sessions, performance management.
• Conducts performance reviews with direct reports.
• Actively involved in recruitment i.e. forecasting, interview/selection, and the onboarding process
• Work closely with Skills Trainers to ensure all employees receive on-going training
• Assist with the promotion and consistent standard of hotel policies and procedures; support internal networks i.e. Health & Safety, Greens
• Assist with the preparation of agendas for staff meetings and assist in the facilitation of meetings.
• Assist with the communication to suppliers, dry cleaners, linen contractor ensuring quality standards are continually reviewed and evaluated.
• General administrative support: Lost & Found, payroll/productivity, scheduling, forecasting, ordering, inventories
• Ensures all employees have proper supplies, equipment and uniforms
• Cover shifts as a working supervisor as required.
• Assisting with scheduling, training and career development of all team members
• Working closely with other departments to ensure delivery of exceptional service
• Assists in the review of guest feedback results with employees
• Participate in leaders’ meetings in the absence of the Housekeeping Manager
Preferred Education & Qualifications:
• At least two years’ experience in a leadership role is preferred
• Must be approachable, open-minded and possess excellent listening skills
• Must possess the skills to quickly, tactfully resolve and defuse guest and/or employee concerns and ensure the appropriate follow up is carried out
• Proven ability to effectively handle stressful situations, problem solving and be receptive to change and increased demands
• Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
• Knowledge of MS Office applications (Word, Excel), property management systems (Opera an asset)
• Post-Secondary diploma/degree in Hospitality Management program or related discipline an asset
• Must be flexible to work as business levels dictate, as weekends and evenings are involved​
- Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, with a valid work permit, the employer will not consider your job application.
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
Apply to: halifaxhotels@silverbirchhotels.com
www.silverbirchhotels.com
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.
SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.
NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts
- does not require job applicants to pay a fee for a job application or opportunity; and
- does not make unsolicited offers of employment.
If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police. |