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| GENERAL OVERVIEW The Night Audit team is responsible for closing and balancing the books at the end of each day. The Night Auditor also provides the highest level of service in a knowledgeable, professional manner, striving to constantly exceed guest expectations with our service and product. RESPONSIBILITIES: • Embrace all Delta Hotels Rooms Standards and Delta’s Mission, Vision, and Values. • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers and team leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. • Ensure the days’ financial numbers (including credit cards) are balanced and discrepancies are corrected. • Ensure all reports needed for statistical information are run during the shift and prepared for daily distribution. Ensure all reports are accurate. • Process guest arrivals and departures. • Demonstrate excellent guest service: seeking feedback and following up on guest comments • Consistently deliver service according to Delta brand training. • Working closely with other departments to ensure exceptional service. • Seek opportunities for continuous improvement in the night audit function. • Front desk, Telephones, and Service One requests as required and park guest cars as required. • Activate the emergency response team to ensure the safety of guests & employees Tour all areas of hotel operation a minimum of twice nightly and report deficiencies or concerns accordingly. On occasion the Night Auditor may be required to: • Lead First Response in emergency situations: fire, power outage, flood, and bomb threat. • Playing a lead role in resolving escalated guest service issues on the back shift. QUALIFICATIONS: • A passion for customer service • Able to tactfully and quickly resolve and defuse guest concerns and ensure the appropriate follow up occurs • Must be approachable, open-minded and possess excellent listening skills • Proven ability to effectively handle stressful situations and be receptive to change and increased demands. • Friendly, polite, and confident individual who enjoys working with the public and in a team based atmosphere. • Detail oriented, organized, self-starter who is proficient with numbers. • Able to work the night shift and stand for long periods of time. • A clean driving record with the ability to drive both automatic and manual transmissions cars. • Sound knowledge of MS Office applications including Word, Excel and property management systems • Previous OPERA (or Iris) or other computer related experience is an asset. • Front Desk and Accounting experience is an asset. HOURS OF WORK: Shifts are 11:00pm – 7:30am Salary range: $14.78 to $15.28 per hour. Please apply to requisition 17000MX6 | ||||||||
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