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| GENERAL OVERVIEW This front-line position is an excellent opportunity for someone with strong customer focus who is looking to start a career in the hotel industry. Our colleagues work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations of our service. RESPONSIBILITIES: • Embrace all Delta Hotels Rooms Standards and Vision, Mission, and Brand Values and Connex standards • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers and leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. Switchboard/Service One • Direct all incoming and internal calls • Coordinate guest messages, wake up calls and faxes; coordinate delivery of guest packages and coupons • Track guest requests and communicate them to relevant departments Front Desk • Check guests in and out efficiently • Responsible for a cash float and daily deposits • Assist with incoming calls to the hotel; assist guests with all requests and inquiries Bell Desk / Door/Valet Attendant • Greet guests upon arrival at hotel • Valet park guest vehicles; Deliver guest luggage to rooms • Provide guests with directions and information on the area • Escort guests to rooms offering an orientation of our facilities and services • Snow shoveling and salting of guest areas. QUALIFICATIONS: • A friendly and enthusiastic individual with a neat professional appearance. • Exceptional service skills with a passion to continually anticipate and exceed guest expectations • Exceptional interpersonal, communication, and organizational skills as well as a keen eye for detail • Self-motivated individual with the ability to problem solve, initiate action, and complete projects • Be able to multi-task and work in a fast paced environment. • A working knowledge of MS Word is required; OPERA experience is an asset. • Must have a valid driver’s license and be able to drive both standard and automatic vehicles. • Will be required to provide a driver’s abstract. • Bilingualism is an asset. • Hours and shifts will vary according to occupancy/business levels. Requisition #17000J8B | ||||||||
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