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| RESPONSIBILITIES: •Ensuring the highest level of guest service by exceeding guest expectations to build loyalty •Overseeing the daily operations of the Front Office, managing arrivals, departures, group and tour needs, along with balancing room inventory and achieving rate •Ensuring that brand operating standards are consistently maintained within the Front Office •Fostering a culture where all employees are empowered to wow our guests •Coaching and mentoring the Front Office team by creating an environment of contagious learning and job fulfillment in a positive working environment •Providing active feedback to the Front Office team •Committing to guest satisfaction through consistent follow up on all guest satisfaction issues; delivering outstanding service recovery •Leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives in pursuit of our room upsell and parking targets •Strong and effective communication with all other departments; partnering to ensure property-wide service standards for our guests •Promoting a safe and healthy working environment by ensuring department standards are adhered to, supporting our department’s health and safety goals, reporting any property-wide concerns •On-site contact for Front Office IT systems, responsible for ensuring all systems are operational *Candidate must be available to work shift work, including evenings, weekends & holidays. QUALIFICATIONS: •Minimum 2 years’ experience in the Front Office or Guest Services •Degree or Diploma in Hotel/Hospitality Management or related discipline preferred •Dynamic, enthusiastic and innovative leader who thrives under pressure •A talent for service recovery, consistent guest follow up and follow through •Proven time management skills with a strength for multitasking •Organized and self-motivated, goal-oriented •Computer literacy is imperative including Opera | ||||||||||||||||||||||||||
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