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| The Guest Services Agent is responsible for checking guests into and out of the hotel, and operating the front desk as required to ensure efficient communication within, to, and from the hotel. Our Guest Services Agents display a welcoming attitude and welcome all service questions and requests. DUTIES & FUNCTIONS: •Check guests into or out of the hotel. •Confirm credit and payment method at check in and full payment at check out. •Review PMS inventory and house count for availability and rates. •Book reservations for day of arrival or future stays. •Balance and prepare individual paperwork for closing shift. Balance bank daily. •Maintain and market special guest programs. •Handle incoming/outgoing calls. •Be familiar with guest privacy and VIP procedures. •Operate switchboard and 2-way radio. •Know emergency procedures. •Run daily reports and ensure special requests taken care of. •Review changes in Policy and Procedure. •Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt. Other duties as required. *Candidate must be able to work evenings, weekends & holidays. QUALIFICATIONS: •Experience in a hotel or a related field is preferred. •Previous front desk experience a definite asset. •Opera experience a definite asset. | ||||||||||||||||||||||||||
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