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| GENERAL OVERVIEW The Housekeeping team is responsible for the overall cleanliness of the guest bedrooms and public areas. This is an excellent front-line position for someone looking to start a career in the hotel industry. Reporting directly to the Housekeeping Manager the primary areas of focus for this position are: RESPONSIBILITIES • Embrace all Delta Hotels Rooms Standards and Delta’s Vision, Mission, and Brand Values. • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers and team leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. • Friendly and enthusiastic individual with a neat, professional appearance. • Clean 16 guestrooms daily to Delta Standards after a successful training period. • Be able to work independently to complete a daily assignment of guest rooms. QUALIFICATIONS, ABILITIES, SKILLS AND COMPETENCIES • Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations. • Exceptional interpersonal, communication, and organizational skills as well as a keen eye for detail are essential. • Able to organize job tasks efficiently, be thorough and exact with details, provide quality guest service, and work with minimal supervision. • Reliable and flexible to work varied shifts, including evenings, weekends and holidays. • Must be capable of handling a physically demanding workload, including lifting, pushing carts and standing for long periods of time | ||||||||
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