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| GENERAL OVERVIEW This front-line position is an excellent opportunity for someone with strong customer focus. Our colleagues work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations. The primary areas of focus for this position are: RESPONSIBILITIES OF THE BANQUET PORTER • Embrace all Delta Hotels Food & Beverage standards and Delta’s Vision, Mission, and Brand Values. • Ensure guest satisfaction pertaining to all Banquet/Meeting room set up requirements. • Coffee service set up and delivery. • Restock supplies. • Troubleshoot guests’ requests. • Perform minimal bartending. • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers and team leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. QUALIFICATIONS, ABILITIES, SKILLS AND COMPETENCIES • Must be of legal age to serve alcohol. • An energetic and outgoing individual who is able to organize job tasks efficiently, be thorough and exact with details, provide quality guest service, and work with minimal supervision • Able to deal with a busy environment while working at a fast pace. • Friendly and enthusiastic individual with a neat, professional appearance. • Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations. • Reliable and flexible to work varied shifts, including evenings, weekends and holidays. • Must be capable of handling a physically demanding workload, including lifting, pushing and transporting chairs and tables. • Must be able to lift objects in excess of 50 lbs. • Must have some daytime availability | ||||||||
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