We are looking for an individual to join our community who shares our passion & commitment for providing an exceptional culture where our employees are empowered to WELCOME, ENGAGE, and EXCEED.
Delta Hotels has created a platform for our colleagues to really contribute to our company's overall business by ensuring that they are heard and empowered. The term "empowerment" is used a lot these days, but at Delta Hotels, it really is a part of our culture.
Delta Hotels & Resorts is one of Canada’s 50 Top Employers. It is an inclusive and healthy place to work, because we know the way we deal with our employees will be reflected in the way they interact with our guests. Come be a part of our Community today!
GENERAL OVERVIEW
We are looking for dynamic Housekeeping manager to lead and manage our Housekeeping operations; this will include achieving and maintaining the hotel’s high standard of cleanliness in our guest rooms, as well as in our public areas and in the heart of house areas.
RESPONSIBILITIES:
- Provide leadership by building commitment and inspiring people to do well as a team while encouraging them to do the best job possible thus ensuring quality cleanliness throughout the hotel
- Lead by example at all times, with strong communication that builds a collaborative team culture which is fully supportive of everyone in department and ensures high morale and productivity levels
- Focus on consistent delivery of Delta’s Connex standards by all Housekeeping team members
- Create a service oriented environment with recognition for employees who provide excellent service to both their internal or external customers
- Through effective staff planning, training and development, attract highly engaged service oriented employees who align with Delta’s Values
- Ensure ongoing communications including coaching sessions, performance management, 30 day pulse checks, 90 day evaluations and Performance Development Reviews.
- Follow up with new team members to ensure their on- boarding is successful and that they feel part of the Delta Community throughout their employment.
- Prepare agendas for staff meetings and facilitate monthly meetings.
- Work closely with Delta Skills Trainers to ensure all employees receive on-going training
- Promote hotel policies and procedures; support internal networks i.e. Health & Safety, Delta Greens
- Communicate with suppliers to ensure quality standards are continually reviewed and evaluated.
- General administrative support: Lost and Found, payroll/productivity, scheduling, ordering, inventories
- Cover shifts as a working supervisor as required.
- Assisting with scheduling, training and career development of all team members
- Continually evaluate standards and operating practices for cost savings and overall operating efficiency.
- Working closely with other departments to ensure exceptional service
- Participate in bi-weekly leaders meetings.
QUALIFICATIONS:
- At least two years experience in a leadership role is preferred
- Outstanding team player, able to motivate and support employees in a positive and friendly demeanor, who is approachable, open-minded and possesses excellent listening skills.
- Must possess the skills to quickly, tactfully resolve and defuse guest and/or employee concerns and ensure the appropriate follow up is carried out and the proven ability to effectively handle stressful situations, problem solving and be receptive to change and increased demands
- Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
- Sound knowledge of MS Office applications, including Word and Excel and property management systems (Opera an asset)
- Post Secondary diploma/degree in Hospitality Management program or related discipline an asset
- Must be flexible to work as business levels dictate, as weekends and evenings are involved
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