We are looking for an individual to join our community who shares our passion & commitment for providing an exceptional culture where our employees are empowered to WELCOME, ENGAGE, and EXCEED.
Delta Hotels has created a platform for our colleagues to really contribute to our company's overall business by ensuring that they are heard and empowered. The term "empowerment" is used a lot these days, but at Delta Hotels, it really is a part of our culture.
Delta Hotels & Resorts is one of Canada’s 50 Top Employers. It is an inclusive and healthy place to work, because we know the way we deal with our employees will be reflected in the way they interact with our guests. Come be a part of our Community today!
GENERAL OVERVIEW
This front-line position is an excellent opportunity for someone with strong customer focus who is looking to start a career in the hotel industry. Our colleagues work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations of our service.
RESPONSIBILITES:
- Embrace all Delta Hotels Rooms Standards and Delta’s Vision, Mission, and Brand Values.
- Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.
- Help create a positive work environment through teamwork and cooperation with peers and team leaders.
- Actively participate in monthly departmental communication meetings.
- Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
- Welcome guests at the entrance to the hotel.
- Process guest arrivals and departures.
- Escort guests to their room, explain hotel amenities, and handle guest inquiries.
- Valet – park and retrieve guest vehicles.
- Snow shoveling and salting of guest areas as required
- Provide information about the hotel and city attractions.
- Guest room deliveries.
- Accept responsibility for and own the lobby.
- Other duties as assigned.
QUALIFICATIONS:
- Must have a valid driver’s license and be able to drive both standard and automatic vehicles.
- A friendly and enthusiastic individual with a neat professional appearance.
- Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.
- Exceptional interpersonal, communication, and organizational skills; able to handle a large volume of inquiries and guests at one time.
- Able to stand for long periods at a time and lift objects in excess of 50lbs.
- Able to multi-task and work in a fast paced environment.
- Knowledge of the Halifax area and activities throughout the region.
- Bilingualism is an asset.
- Reliable and flexible; available to work various shifts including mornings, evenings, weekends and holidays. Split shifts may also be assigned.
- Will be required to provide a driver’s abstract.
Hours and shifts will vary according to occupancy levels.
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