GENERAL OVERVIEW
The Food and Beverage Outlets Supervisor works with the Assistant Outlets Manager to oversee the day to day Food and Beverage operations; the team works to achieve departmental goals in service and revenue. Emphasis is put on maintaining an inclusive atmosphere and culture.
Reporting directly to the Assistant Outlets Manager, the areas of focus for this position are:
RESPONSIBILITIES
- Promote and enhance the image of the outlets.
- Greet, seat and service guests in accordance to Delta Standards.
- Assist with service and/or busing when necessary to ensure superior guest satisfaction.
- Input payroll: ensure records are maintained for holidays, vacation and attendance forms.
- Monitor schedules daily: ensure staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
- Maintain a positive working atmosphere for both team members and guests alike.
- Follow through on guest requests and or complaints.
- Participate in monitoring employee performance: Performance Development Reviews, training, coaching, progressive discipline.
- Participate in the development of the merchandising and marketing of all F&B services.
- Work closely with the Culinary team to promote teamwork between the teams.
- Relay suggestions about menu items and guest feedback to the managers
- Assist in the recruitment, selection, training & development of all team members.
- Assist with monthly team member meetings; ensure follow up on issues requiring attention
- Ensure all financial reporting is maintained and accurate, including payroll and billing.
- Actively participate and contribute to project work identified by the department manager
QUALIFICATIONS, ABILITIES, SKILLS AND COMPETENCIES
- Minimum 2 years experience in the Food & Beverage.
- Supervisory experience is required
- Experience working in a unionized environment is an asset
- Formal hospitality training an asset (i.e. degree or certificate program)
- Must be well organized, results oriented and flexible to work various shift schedules
- Must be problem solver combined with excellent interpersonal and communication skills
- Must be strongly motivated and have proven leadership skills
Hours and shifts will vary according to occupancy levels
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