We are looking for an individual to join our community who shares our passion & commitment for providing an exceptional culture where our employees are empowered to WELCOME, ENGAGE, and EXCEED.
Delta Hotels has created a platform for our colleagues to really contribute to our company's overall business by ensuring that they are heard and empowered. The term "empowerment" is used a lot these days, but at Delta Hotels, it really is a part of our culture.
Delta Hotels & Resorts is one of Canada’s 50 Top Employers. It is an inclusive and healthy place to work, because we know the way we deal with our employees will be reflected in the way they interact with our guests. Come be a part of our Community today!
GENERAL OVERVIEW
This front-line position is an excellent opportunity for someone with strong customer focus who is looking to start a career in the hotel industry. The Signature Club Attendant works to provide the highest level of service to our guests in a knowledgeable, professional manner while striving to exceed expectations,
RESPONSIBILITES:
- Set up, service and breakdown the breakfast buffet and evening hors d’oeuvres
- Work with Rooms Manager and Executive Chef to ensure food quality and consistency
- Clear tables in the Club Lounge and maintain the overall cleanliness of the Club Lounge.
- Perform random inspections of Signature Club Rooms to ensure standards are adhered to.
- Perform inventory and restock products to par, in both the Lounge and kitchen area as required
- Embrace all opportunities to promote and enhance the Signature Club experience using competitive knowledge and solicitation of guest’s comments.
- Complete courtesy calls to Signature Club Floor guests the night prior to their departure
- Act in the capacity of a concierge for the handling of reservations, city information, etc.
- Assist guests with computer, printing, and fax needs.
- Embrace all Delta Hotels Rooms Standards and Delta’s Mission, Vision and Values.
- Exceed the expectations of all guests (both internal and external) through empowerment, exceptional guest service and by responding attentively, efficiently and politely to all requests.
- Be knowledgeable of the hotel services and pass information onto guests in a timely fashion.
- Help create a positive work environment through teamwork & cooperation with peers and leaders.
- Responsible for Training new Signature Club Attendants
- Actively participate in monthly departmental communication meetings.
- Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
- Other duties as assigned.
Split shifts are required:
Mornings: Week days - 6am to 10am and Weekends - 7am to 11am
Afternoons – 4pm to 8pm daily
QUALIFICATIONS:
- A friendly and enthusiastic individual with a neat professional appearance.
- Exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.
- Strong interpersonal communication, and organizational skills and a keen eye for detail are essential.
- Self-motivated individual with the ability to problem solve, initiate action, and complete projects.
- Vast knowledge of the Halifax area and activities throughout the region.
- Desire to work in a Quality-based environment.
- Working knowledge of MS Word, MS Excel, and Opera as well as bilingualism are assets.
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