We are looking for individuals to join our Community who share our passion & commitment for providing a Welcoming, Engaging, and Exceeding culture for both our guests and employees.
Delta Hotels & Resorts is an inclusive and healthy place to work, because we know the way we deal with our employees will be reflected in the way they interact with our guests.
Expect Even More
Values:
Most important, the successful candidate will demonstrate Delta’s Values in all aspects of their job. These include:
- We are one team
- We respect each other
- We always act with integrity
- We are passionate about what we do
- We are active leaders in our local communities
GENERAL OVERVIEW
This front-line position is an excellent opportunity for someone with strong customer focus who is looking to start a career in the hotel industry. Our colleagues work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations of our service.
RESPONSIBILITIES:
- Embrace all Delta Hotels Rooms Standards and Vision, Mission, and Brand Values.
- Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.
- Help create a positive work environment through teamwork and cooperation with peers and leaders.
- Actively participate in monthly departmental communication meetings.
- Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
Switchboard/Service One
- Direct all incoming and internal calls
- Coordinate guest messages, wake up calls and faxes; coordinate delivery of guest packages and coupons
- Track guest requests and communicate them to relevant departments
Front Desk
- Check guests in and out efficiently
- Responsible for a cash float and daily deposits
- Assist with incoming calls to the hotel; assist guests with all requests and inquiries
Bell Desk / Door/Valet Attendant
- Greet guests upon arrival at hotel
- Valet park guest vehicles; Deliver guest luggage to rooms
- Provide guests with directions and information on the area
- Escort guests to rooms offering an orientation of our facilities and services
- Snow shoveling and salting of guest areas.
QUALIFICATIONS:
- A friendly and enthusiastic individual with a neat professional appearance.
- Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.
- Exceptional interpersonal, communication, and organizational skills as well as a keen eye for detail are essential.
- Self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner.
- Ability to multi-task and work in a fast paced environment.
- A working knowledge of MS Word is required; OPERA experience is an asset.
- Must have a valid driver’s license and be able to drive both automatic and standard vehicles.
- Will be required to provide a driver’s abstract.
- Bilingualism is an asset.
- Hours and shifts will vary according to occupancy levels.
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