| Guest Service Supervisor (Evenings) |
 |
| Holiday Inn Harbourview Holiday |
| 101 Wyse Road, Dartmouth, NS |
|
|
|
| The Holiday Inn Halifax Harbourview is currently seeking candidates for the position of Guest Service Supervisor. Successful candidates should be passionate about providing exceptional guest service and creating memorable experiences. Individuals who are personable, professional, and enthusiastic, who go above and beyond every day, and are willing to be our Guests’ Constant Caring Friend should feel compelled to apply. The Holiday Inn Halifax Harbourview offers a great employment package including meals, medical benefits, free parking, hotel travel benefits and a competitive wage.
RESPONSIBILITIES:
The Guest Service Supervisor work closely alongside the Guest Service Manager supervising the day-to-day operations of the Guest Service Department.
Supervise all aspects of the Front Desk, Night Audit, and Guest Services Representatives.
Maintain a high level of employee motivation and encourage the participation of all employees.
Assist in supervising, training, scheduling and mentoring all Front Office associates. Coach and assist in developing skills of all Guest Service team to the best of their potential.
Assist in supervising, training, scheduling and mentoring the Night Audit team
Act as a lisaon between Night Audit and Accouting
Assist, maintain and monitor all staff as stated above in order to consistently meet established company standards, and achieve a high level of guest satisfaction, adopting a proactive approach to guest.
Maintain control of daily room inventory.
Oversee all rooming lists for Groups, Teams, and Tours.
Ensure application of credit policies, controls and handling of financial transactions.
Assist in developing and implementing Guest Service incentives designed to increase revenues and guest satisfaction.
Assist in driving the hotel Heartbeat and Stay Real Culture within the Hotel.
Act on guest feedback and ensure that corrective action is taken in order to ensure 100% guest satisfaction to promote an Empowerment Philosophy within the team and the hotel.
Assist in ensuring staff are fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities and attractions within the city.
Multi-task and work within tight deadlines.
Actively participate in ensuring guest and employee health and safety. Take immediate action within the guidelines provided in the event of a fire alarm or emergency situation.
Fulfills Manager on Duty (MOD) shifts.
Completes all MOD required duties and tasks assigned to the Manager on Duty.
JOB REQUIREMENTS:
This position requires a keen and self-disciplined individual with a sincere desire to provide exceptional Guest within a high volume atmosphere. This candidate must have a minimum of 2 years Service in a Guest Representative role.
Must be a professional individual able to work under pressure in a fast paced, ever changing environment capable of multiple priorities.
Possess strong communication skills, well organized, self motivated and strong team player.
Ability to lead employees to achieve the department’s vision and measurable goals.
Extensive Night Audit experience is required
High level of accuracy and a strong commitment to detail.
High degree of integrity, ethics and ability to use discretion with confidential information, understanding that the MOD is a representative of the General Manager in their absence
Previous Service with Opera and Holidex computer systems an asset, excellent working knowledge of Microsoft office required.
Capable of maintaining a flexible work schedule that includes weekends, evenings and holidays.
Entrepreneurial spirit required.
|
|
|
 |
 |
|