| Food & Beverage Service Manager |
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| The Hollis Halifax - a DoubleTree Suites by Hilton |
| Downtown Halifax |
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Job Description:
Reporting to the General Manager, as Food & Beverage Service Manager at The Hollis Halifax – a DoubleTree Suites by Hilton you will be responsible for managing the “Wake Up DoubleTree” breakfast buffet program and lobby bar, achieving brand and property standards and goals. You will also be responsible for the management and delivery of the food and beverage service by developing a team of service oriented employees.
- Provide leadership for the Food & Beverage team and leading by example
- Ensure high morale and productivity levels through staff planning, training, development
- Work closely with all employees to achieve continuous learning & training
- Focus on consistent delivery of Hilton’s Vision, Mission, and Values by all team members
- Promote hotel policies and procedures; support internal networks i.e. Health & Safety
- General administrative duties: scheduling, ordering, inventories, beverage cost control, food cost control, labour cost control
- Hiring, training, coaching and disciplinary responsibilities
- Assist with menu design and implementation
- Attend management meetings
- Working closely with other departments to ensure exceptional service
- Answering guest inquiries in a timely and accurate manner
- Ensure the smooth and efficient operation of the F&B service
- Clear and concise pass-on communication with staff in the department
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
- Greeting and seating guests, taking food & beverage orders, providing menu suggestions and up-selling menu items whenever possible
- Maintaining cleanliness standards
- Promoting food & beverage specials to guests
- Settling checks with customers, receiving and processing payments
Job Requirements:
- Previous supervisory experience is required, managerial experience an asset
- Must be approachable, open-minded and possess excellent listening skills
- Must possess the skills to quickly, tactfully resolve and defuse guest and/or employee concerns and ensure the appropriate follow up is carried out
- Proven ability to effectively handle stressful situations, be receptive to change and increased demands
- Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
- High level of attention to detail
- Strong organization skills, ability to multi-task, prioritize and work in a fast paced environment
- Proven positive interaction skills
- Excellent written and verbal communication skills
- Strong team player
- Multi-tasking proficiency
- Ability to work with limited supervision
- Positive and professional demeanor
- Minimum of 2 years in a front line customer service environment
- Previous F&B experience required
- Micros and OnQ experience an asset
- Must be able to work a variety of shifts inclusive of evenings, weekends and holidays.
What will it be like to work for this Hilton Worldwide Brand?
DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel’s challenges and the beginning of a restful stay.
DoubleTree by Hilton is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
Company Benefits:
- Excellent travel benefits with over 3000 hotels worldwide
- Paid group insurance plan
- Free Staff Parking
Management Position? Yes
Entry- Level Position? Management
Work Permit Needed? Applicants who do not already have legal permission to work in Canada will not be considered.
Job Available: Immediately
Employer: The Hollis Halifax – A DoubleTree Suites by Hilton
How to Apply:
Fax: 902-429-9700
E-mail: paul.harrigan@hilton.com
* Internal applicants please notify your manager prior to submitting your application. |
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