JOB OPPORTUNITY
ALT HOTEL HALIFAX AIRPORT
POSITION: GUEST SERVICE Supervisor
Supervisor: GUEST SERVICE Manager
STATUS: FULL TIME (day, evening, weekdays and weekends)
Responsibilities: Reporting to the Guest Service Manager, the Guest Service supervisor is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Front Desk, Reservations, Night Audit and Bar while on duty. The Guest Service Supervisor also serves as a resource to the Front Office operations by providing assistance and direction as needed.
Description of principal tasks:
- Responsible for the Front Desk, Reservations, Night Audit, and bar while on duty ensuring a smooth operation and the highest level of guest satisfaction.
- Coaches and mentors employees. Creates an environment that allows employees to achieve job fulfillment.
- Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement.
- Effectively maximizes inventory levels during high occupancy/sold out nights.
- Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the Fire Panel. Makes sure all employees follow these procedures to ensure guest safety. Promotes a safe working environment.
- Maintains a high level of professionalism in all aspects of job performance.
- Consistently demonstrates a commitment to personal guest service excellence.
- Complies with the ALT policies, procedures and code of ethics.
- Performs any and all other tasks which are assigned by management.
Position Requirements:
- Excellent customer service and experience
- Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
- Strong communication skills
- Demonstrate organization and multi-tasking abilities
- Strong computer knowledge (experience with Opera PMS program an asset)
- Able to work in a team environment
- knowledge of the HRM area
- Hospitality or tourism diploma / degree or equivalent experience
Languages: Excellent English oral and written. A second language (preferably French) an
asset
Pay: Salary |
