RESPONSIBILITIES OF THE F&B OUTLETS SUPERVISOR:
- Ensure all departmental operational procedures are adhered to in accordance to Delta and hotel standards.
- Promote and enhance the image of the outlets.
- Greet, seat and service guests in accordance to Delta Standards.
- Assist with service and/or busing when necessary to ensure superior guest satisfaction.
- Input payroll: ensure records are maintained for holidays, vacation and attendance forms.
- Monitor schedules daily: ensure staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
- Maintain a positive working atmosphere for both team members and guests alike.
- Follow through on guest requests and or complaints.
- Prepare and deliver Employee Development Reviews, coaching and progressive discipline documents; ensure proper training of new colleagues.
- Participate in the development of the merchandising and marketing of all food & beverage services.
- Work closely with the Executive Chef and promote teamwork between the kitchen, and the Outlet team members.
- Relay suggestions about menu items and guest feedback to the department manager.
- Assist in the recruitment, selection, training & development of all team members to ensure high standards are maintained.
- Assist with monthly team member meetings and ensure proper follow up on issues requiring attention
- Ensure all financial reporting is maintained and accurate, including payroll and billing.
- Actively participate and contribute to project work identified by the department manager
QUALIFICATIONS:
- Minimum 2 years experience in the Food & Beverage Industry
- Supervisory experience is required
- Experience working in a unionized environment is an asset
- Formal hospitality training an asset (i.e. degree or certificate program)
- Must be well organized, results oriented and flexible to work various shift schedules
- Must be problem solver combined with excellent interpersonal and communication skills
- Must be strongly motivated
- Must have proven leadership skills
- Micros 3700 an asset
Hours and shifts will vary according to occupancy levels
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