Job Description:
Reporting to the Guest Service Manager, as Guest Service Supervisor at the Hilton Garden Inn Halifax Airport you will be responsible for assisting the Guest Services team in setting direction, achieving brand and property goals and supervising the Guest Services departmental operations. The Guest Services Shift Supervisor also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers, serving as the Manager on Duty.
- Provide leadership for the Night Audit team and leading by example
- Ensure high morale and productivity levels through staff planning, training, development
- Work closely with all employees to achieve continuous learning & training
- Focus on consistent delivery of Hilton’s Vision, Mission, and Values by all Guest Services team members
- Promote hotel policies and procedures; support internal networks i.e. Health & Safety
- General administrative support: scheduling, ordering, inventories
- Working closely with other departments to ensure exceptional service
- Register arriving guests / process guest departures
- Provide information on points of interest in the area
- Handle cash and credit card transactions
- Answering guest inquiries in a timely and accurate manner
- Creating accurate reservations
- Ensure the smooth and efficient operation of the Front Desk
- Clear and concise pass-on communication with colleagues and leaders in the department
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
Job Requirements:
- Previous supervisory experience is required
- Must be approachable, open-minded and possess excellent listening skills
- Must possess the skills to quickly, tactfully resolve and defuse guest and/or employee concerns and ensure the appropriate follow up is carried out
- Proven ability to effectively handle stressful situations, be receptive to change and increased demands
- Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
- High level of attention to detail
- Strong organization skills, ability to multi-task, prioritize and work in a fast paced environment
- Proven positive interaction skills
- Excellent written and verbal communication skills
- Strong team player
- Multi-tasking proficiency
- Ability to work with limited supervision
- Positive and professional demeanor
- Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems (OnQ training an asset)]
- Minimum of 2 years in a front line customer service environment
- Previous Guest Service/Front Desk experience required
- Post secondary education in Tourism and Hospitality or equivalent hotel experience an asset.
- Must be able to work a variety of shifts inclusive of overnight, weekends and holidays.
Company Benefits:
- Excellent travel benefits with over 3000 hotels worldwide
- Paid group insurance plan
- Free Staff Parking
- Discounted staff meals
- MetroX Bus stops just outside hotel entrance
Management Position? No
Entry- Level Position? Supervisory
Work Permit Needed? Applicants who do not already have legal permission to work in Canada will not be considered.
Job Available: Immediately
Employer: Hilton Garden Inn Halifax Airport
How to Apply:
Fax: 902-873-1800
E-mail: kyle.stillwell@hilton.com
* Internal applicants please notify your manager prior to submitting your application. |
