|Holiday Inn Halifax Harbourview|
|101 Wyse Road, Dartmouth, NS|
|This position has been filled.|
|The Hotel Coordinator needs to be passionate about providing our guests with the highest standard of guest care. This position requires individuals who are personable, enthusiastic, who go above and beyond every day and are willing to be our guests constant caring friend. The scope of this position is primarily based on high performance administrative duties.
*Works predominantly with the General Manager, Director of Sales, Sales Managers, Conference Service Manager, Reservations Department, Guest Services Manager.
*Relieves Director of Sales and Sales Managers of administrative tasks allowing them time to conduct outside sales activities.
*Prioritizes workload of Sales Managers on a daily basis, as work is brought forward.
*Looks after in coming calls for the Sales and Catering Departments, checks guestroom and function space, blocks space if available/requested, confirms rates and processes client’s requests as needed.
*Efficiently handles all changes /additions/deletions to client contracts by altering space blocks and issuing revised contracts and ensuring that all necessary internal documents are circulated.
*Maintains trace system to ensure that client names and groups booked are brought up on a timely basis for the purpose of solicitation for deposits, rooming lists, signed contracts, etc.
*Responsible for processing catering administrative work such as correspondence, daily reader board, follow up client calls, daily and weekly function sheets, etc.
*Processes and finalizes contracts once Sales Manager has confirmed a group and distributes to all departments.
*Maintains master sales and catering files/documents to ensure accurate tracking of group activities/bookings.
*Handles direct mail outs and other work processing projects.
*Manages daily incoming and out going hotel mail and prepares daily hotel cheque register.
*Orders and manages hotel office supplies inventory.
*Prepares and delivers all gift certificates
*Conducts tours of the Hotel for clients in the absence of a Sales Manager/DOS.
*Handles the storage of any collateral materials and supplies required by the Sales Department.
*Assists in the preparation of in house sales promotions, receptions and functions.
*Attends sales meetings as scheduled.
*Reports client complaints/opportunities and sales leads to Sales Manager.
Additional duties as assigned.