Position Summary: To ensure that every guest, both internal and external, receive efficient, prompt and courteous service. Providing training and hands-on assistance to all Guest Services employees, to insure that departmental policy, procedure, and standards are followed. To assist the Guest Services Manager in the development and delivery of quality and service standards. Must be willing and able to work all positions within the department. Must be able to handle a variety of situations in a calm and professional manner.
Rate of Pay
$15.00 per hour
Areas of Accountability:
Acts as the property Manager on Duty when assigned to do so.
Takes the appropriate action to respond to guest complaints and maintain positive guest relations at all times.
Achieve guest satisfaction and room revenue goals by assisting with the daily operations of the Guest Service’s Department.
Ensure that the department is staffed appropriately, and provide coverage in all areas as necessary.
Monitors the PMS to ensure that it is being used correctly and is accurately loaded to enhance Revenue Management.
Maintains room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls.
Ensures that each new employee goes through a complete orientation to include viewing of all the different room types, all the different departments, and has been given all the training required to fulfill the position hired for.
Assists the Guest Services Manager to ensure that all policies, procedures, federal, provincial and local laws are complied with regard to personnel, security, cash handling, guest relations, safety, etc.
Performs any additional duties or responsibilities as delegated by the Guest Services Manager.
Candidate must have or be able to obtain a valid Class 4 Driver's License to operate a Shuttle to and from Halifax International Airport.
Director of Operations
Quality Inn Halifax Airport
60 Sky Boulevard
Goffs, Nova Scotia B2T 1K3